FAQ's
What is the returns policy?
Delivery
How long does delivery take?
At the checkout page, you can see the delivery times available and book the date and time slot that suits you the best.
Is there a delivery charge?
For orders over £200 there is no delivery charge. Otherwise, a charge of £30 per order will apply.
Can I collect my order instead of having it delivered?
Yes. Once you place your order, on the delivery page choose the Click & Collect option. This will allow you to select the collection slot as well as the branch.
Do you deliver on bank holidays?
As long as our branches are open on bank holidays, we also make deliveries. The opening hours are up to date on the branch pages, so you can check there for more information.
What to do if goods are damaged on delivery?
Please make sure you inspect the goods on delivery. If any goods are damaged (or not delivered), you must write to tell us within two working days of delivery (or the expected delivery time). Please also allow time to inspect the damaged goods.
What are the benefits of registering for an account?
An account gives you 24/7 access to your invoices, statements, and payment terms. All account holders benefit of free delivery and trade discount prices.
What are the differences between a credit account and a cash account?
With a credit account you pay monthly for a 30-day credit with a flexible limit. You can benefit from online and branch account management, as well as free deliveries for your orders.
A cash account is on a pay-as-you-go model that includes trade discount prices, invoice management, and dedicated branch assistance.
Where is my nearest branch?
You can find the branch closest to you here.
I can’t find the product I’m looking for. Can you help me?
We keep a close relationship with our suppliers. If you are looking for a specialist product, please get in touch with your account manager or with the team at your local branch who can arrange deliveries straight from the manufacturer.
What trade services do you offer?
The services we offer differ from branch to branch, but in general you can find:
- Paint mixing
- Sheet cutting
- Site services
- Brick matching
- Sample service
- Landscaping service
Check out the branch pages for the full list of services available at each location.
What is a quote manager?
A quote manager is a tool that allows you to send your customer professional quotes that include materials cost, labour fee and margins. Read more about it here.