FAQs
What is the returns policy?
Please see our returns policy for information about returning products purchased from George Lines.
Delivery and Collection
How long does delivery take?
Delivery times depend on product availability, your location and the requirements of your order. Our team will discuss the available delivery options with you when preparing your quotation or confirming your order.
Is there a delivery charge?
Delivery is free on orders over £250 excluding VAT when the delivery address is within 20 miles of a George Lines branch. For orders under £250 excluding VAT, a delivery charge of £30 plus VAT normally applies. Additional charges may apply depending on the products, delivery location or vehicle required.
Please speak to our team for confirmation of any delivery charges before placing your order.
Can I collect my order?
Yes. Collection can be arranged from your preferred George Lines branch, subject to product availability. Please contact the branch before travelling so that our team can confirm that your order is ready for collection.
Do you deliver on bank holidays?
Delivery availability may vary around bank holidays. Please contact your local branch to confirm its opening hours and the delivery dates available.
What should I do if goods are damaged on delivery?
Please inspect your goods when they are delivered. If anything is damaged, faulty or missing, contact the supplying branch as soon as possible and provide details of the affected products. Please retain the goods and allow our team an opportunity to inspect any reported damage.
Can I open a George Lines account?
George Lines offers account options for customers who purchase materials regularly. Please contact your local branch to discuss the most suitable account for your requirements and obtain information about the application process.
What is the difference between a credit account and a cash account?
A cash account operates on a pay-as-you-go basis and can make it easier to manage your purchases and invoices with George Lines.
An approved credit account allows eligible customers to purchase materials using agreed payment terms and an agreed credit limit. All credit accounts are subject to application and approval.
Where is my nearest George Lines branch?
Use our branch finder to find your nearest George Lines location, including its contact details and opening hours.
I cannot find the product I need. Can you help?
Yes. We work closely with leading manufacturers and may be able to source specialist products that are not currently displayed on our website. Contact your account manager or local George Lines branch and our team will help identify the most suitable product for your project.
Can George Lines deliver directly to site?
Yes. We can arrange delivery to site for a wide range of products. For larger quantities, we may also be able to arrange delivery directly from the manufacturer. Availability, lead times, access requirements and delivery charges will be confirmed when your order is discussed.
How do I request a quotation?
Contact your local George Lines branch with the products, quantities and delivery details you require. Our experienced team will review your requirements and prepare a competitive quotation. You can also submit an enquiry through our contact page .