FAQs
What is the returns policy?
Please see our returns policy for more information.
Delivery
How long does delivery take?
On the checkout page, you can see the available delivery times and book the date and time slot that suits you best.
Is there a delivery charge?
For orders over £250, there is no delivery charge. Otherwise, a charge of £30 per order will apply.
Can I collect my order instead of having it delivered?
Yes. Once you place your order, choose the Click & Collect option on the delivery page. This will allow you to select your preferred collection slot and branch.
Do you deliver on bank holidays?
As long as our branches are open on bank holidays, we also make deliveries. The opening hours are kept up to date on the branch pages, so you can check there for more information.
What should I do if goods are damaged on delivery?
Please make sure you inspect the goods upon delivery. If any goods are damaged or have not been delivered, you must notify us in writing within two working days of the delivery or expected delivery date. Please also allow us time to inspect any damaged goods.
What are the benefits of registering for an account?
An account gives you 24/7 access to your invoices, statements and payment terms. All account holders benefit from free delivery and trade discount prices.
What are the differences between a credit account and a cash account?
With a credit account, you pay monthly with 30-day credit and a flexible limit. You can benefit from online and in-branch account management, as well as free delivery on your orders.
A cash account operates on a pay-as-you-go basis and includes trade discount prices, invoice management and dedicated branch assistance.
Where is my nearest branch?
You can find the branch closest to you here .
I can’t find the product I’m looking for. Can you help me?
We maintain close relationships with our suppliers. If you are looking for a specialist product, please get in touch with your account manager or the team at your local branch. They may be able to arrange delivery directly from the manufacturer.
What trade services do you offer?
The services we offer differ from branch to branch, but generally include:
- Paint mixing
- Sheet cutting
- Site services
- Brick matching
- Sample service
- Landscaping service
Check the branch pages for the full list of services available at each location.
What is a quote manager?
A quote manager is a tool that allows you to send professional quotes to your customers, including material costs, labour fees and margins. Read more about it here .